Call us 01656 783217
34 Victoria Avenue
Porthcawl, Bridgend  CF36 3HG
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Our Practice 

Our dental practice is well established in Porthcawl, and we have enjoyed treating generations of our patients over the years.

We know as well as anyone that your smile is one of the most noticeable and memorable features of your face. That is why the whole dental team at the practice work hard to provide you and other patients with the very best dental healthcare.

So, if you are seeking treatment or advice, or looking to register with our dental practice, do please contact us.

Patient Safety Charter

Our practice has a safety culture which means that patient safety is at the forefront of
everyone’s minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment. It is also a culture that is open and fair, where staff can discuss the challenges that face them at work for the best interests of our patients.

We follow the latest infection prevention guidelines from the Department of Health

All dental instruments are either single use or sterilized after use

Work areas, the dental chair and handles are decontaminated in between patients

All staff maintain a high standard of personal hygiene including clinical clothing and the
restricted wearing of jewellery

Staff who may have a blood borne infection have an occupational health examination and take expert
advice on their role in treating patients

Practice water is monitored for quality and dental unit waterlines are maintained

Waste is handled according to current regulations and disposed of with appropriate carriers

 

Our Practice Manager, has overall responsibility at the practice. She leads and supports our
team through regular meetings, staff training, personal development and regular
appraisals. We always welcome questions, comments and suggestions from
patients.

Mrs Sylvia barnes

Complaints Policy

Our practice complaints policy

If you have a concern, we hope that you feel you will be able to raise it with Sylvia Barnes, who will undertake the intial investigations in strict confidence. If you do not want to raise the matter with Sylvia Barnes you can raise the matter with Hywel Price.

If you feel unable to discuss your concerns wihtin the practice, you should contact Primary Care Organisation, North Court, David Street, Bridgend, CF31 3TP.

The Healthcare Inspectorate:Wales, Bevan House, Caerphilly, Business Park, Van Road, Caerphilly, CF83 3ED.

Healthcare Inspectorate Wales

Our practice is registered with the Healthcare Inspectorate Wales; our registration number is HIW 02072010001.

Our Treatment Policy

Our practice treats private and NHS Exempt patients only.  You can find more information about Free NHS Dental Treatment here.

Patient Confidentiality

Our practice adheres to the standards for patient confidentiality as set out by the governing body for Dentistry the General Dental Council. You can see details of this by downloading their guide "Principles of Patient Confidentiality".

Data Protection

Our practice fully complies with the Data Protection Act 1998. It is registered with the Information Commissioner's Office. Our registration number is Z617277X. Our practice data controller is Hywel John Price. To download the ICO guide to data protection please click here.